GDPR Compliance

Last updated: January 2024

Introduction

The General Data Protection Regulation (GDPR) is a European Union regulation that governs the collection, storage, and processing of personal data of individuals within the EU and European Economic Area (EEA).

Although topaz-cliff is based in Australia, we are committed to protecting the privacy rights of all our website visitors and customers, including those from the EU/EEA. This page outlines how we comply with GDPR principles and your rights under this regulation.

Our Commitment

We are committed to:

• Processing personal data lawfully, fairly, and transparently
• Collecting data only for specified, explicit, and legitimate purposes
• Ensuring data is adequate, relevant, and limited to what is necessary
• Keeping personal data accurate and up to date
• Retaining data only for as long as necessary
• Processing data securely with appropriate technical measures

Legal Basis for Processing

We process personal data under the following legal bases:

Consent

Where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to communications or submitting an enquiry form.

Contractual Necessity

Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract.

Legitimate Interests

Where processing is necessary for our legitimate interests or those of a third party, provided those interests do not override your fundamental rights and freedoms. This includes improving our services and website functionality.

Legal Obligation

Where processing is necessary to comply with a legal obligation to which we are subject.

Your Rights Under GDPR

If you are located in the EU/EEA, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.

Right to Rectification

You have the right to request that we correct any inaccurate personal data we hold about you, and to have incomplete data completed.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, including when the data is no longer necessary for the purpose for which it was collected, or when you withdraw consent.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to our processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller without hindrance.

Right to Object

You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Exercising Your Rights

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month. In complex cases, we may extend this period by up to two additional months, in which case we will inform you of the extension and the reasons for it.

We may need to verify your identity before processing your request. There is no fee for exercising your rights, except where requests are manifestly unfounded or excessive.

International Data Transfers

As an Australian-based organisation, any personal data you provide may be transferred to and processed in Australia. Australia has data protection laws that may differ from those in your country. We take appropriate safeguards to ensure your personal data remains protected in accordance with this policy.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods depend on the nature of the data and the purposes for which it is used.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include encryption, access controls, and regular security assessments.

Complaints

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority. For EU/EEA residents, this is typically the data protection authority in your country of residence.

Contact Us

For any questions about this GDPR information or to exercise your rights, please contact us:

Email: [email protected]
Address: 47 Industrial Drive, Dandenong South VIC 3175, Australia